Online CRM Solutions – How much do you need

If there’s any area of my personal organization tasks – that web apps haven’t gotten right yet, it’s the contact manager.
As a busy consultant, i need to be able to quickly add contacts, and pull them up from anywhere, on any computer. An online contact manager that works smoothly would be a great solution for [...]

How-to…. : Incentive Marketing

Having spent a few years in the trenches of incentive marketing and the related services; I would like to offer a short explanation of what the topic is about – as well as what kind of value it does provide. This chapter is a description of 3 different scenarios.
Incentive marketing is usually the definition a [...]

E-Mail Is So Five Minutes Ago

Having followed the recent development of both Darren Lennard is a managing director in the London offices of European-based investment bank and Dresdner Kleinwort Wassersteinuse of WIKI’s . He became something of a creative-class everyman a month ago when, after a long and onerous day at the office, he plucked his hyperactive BlackBerry from [...]

CRM Is a Strategy – Get IT !!

According to Gartner, the world’s leading provider of research and analysis about the technology industry, “CRM (Customer Relationship Management) is not a technology or a software package — it is a strategy. To implement the strategy, organizations use tools and technologies, usually offered by vendors in the form of CRM software packages … using the [...]

Salesforce – A New Microsoft ?

In 1980, Bill Gates had a brilliant idea: make a fortune providing the operating system platform for the first PCs and let others build applications on top of it. In 2006, Marc Benioff has the same idea.
On Tuesday, salesforce.com officially launched AppExchange, an online marketplace for applications certified to run as add-ons to salesforce.com’s hosted [...]

Increase Small Business Efficiency

Using technology to integrate processes and information offers small and medium companies a way to cost effectively streamline operations and gain a comprehensive overview of the business.
The smaller your business, the less you can afford inefficiency or waste. Intuitively, it might seem easier for a smaller business to achieve efficient processes and for management to [...]

A CRM Sandbox For Wary Customers

Don’t you hate it when your new CRM application crashes your system?
Enterprises using Salesforce.com’s hosted applications will soon be able to crash-test their deployments without fear by using Sandbox, an optional service expected this quarter.
Customers can use Sandbox to test new applications installed from AppExchange, evaluate new customizations or features before rolling them out to [...]